To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. We will do our every effort to make sure you receive the parcel in time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, customs clearance, weather, holidays or incorrect/insufficient delivery information.You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. Please allow some extra time for unforeseen delays. Please do not cut the shipping times too close. * Please note that any shipping time stated on our website or given by customer service representatives are estimates only. Track your order to get the latest delivery status, please click here to track.

If the delivery is delayed due to special circumstances, we will inform you by email.įor Standard Shipping = Processing Time (10 days) + Shipping Time (15-20 days)įor Express Shipping = Processing Time (10 days) + Shipping Time (3-6 days) Order processing time will be slightly adjusted due to the number of items in the same order. Please be noted that we need 10 business days to process orders as our products are made to order.

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